Glamping at Tocumwal Chocolate School

Terms and Conditions

Children
Adults only accommodation – 18 years and over.

Groups
We do not accept stag, hen, or group bookings.

Pets
We regret that we are unable to accept pets.

Non-availability of Accommodation
We would only cancel your reservation if your accommodation was unavailable for reasons beyond our control. We would, however, attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the reservation. Our liability would not extend beyond this refund.

Arrival
Rooms are available from 3pm on the day of arrival and we kindly ask that you check in before 6pm. Please note we do not offer a permanent reception and therefore if you would like to check-in outside of these times it must be agreed prior to your arrival. Any rooms not occupied, or communications of lateness not made by 6pm will be considered as a no-show and Tocumwal Chocolate School has the right to re-let any such room.

Unregistered Guests
All guests are required to register on arrival. Management reserves the right to charge a fee of $150.00 per non-registered guest per night.

Departure
You are requested to check out of your room(s) by 10am on the day of departure, unless otherwise arranged. We reserve the right to charge any guest who has not vacated their room by this time a subsequent night at the appropriate daily tariff. We are happy to safely store luggage if your planned departure time from Tocumwal Chocolate School is later in the day.

Liability
The management will not accept responsibility for any valuables lost or mislaid unless handed in for safe custody. The free, off road, car parking spaces are for patrons use, but we take no responsibility for any damages or losses incurred to vehicles in the car park, or property contained therein. You are reminded to take the usual precautions and not leave any valuables or other items on show in their vehicles. Our total liability to you is limited to the price of the booking and under no circumstances will we be responsible for any indirect or special damages.

Privacy Policy
Any personal data we collect from you, or that you provide to us, will be processed under the terms of the General Data Protection Regulations. Full details of our Privacy Policy can be found on our website.

Damage and Breakages
We kindly ask you to report any damage to fixtures and fittings as soon as it occurs as this will help ensure that repairs, replacement, or cleaning works are carried out immediately and may help reduce the risk of further damage.
Whilst we understand that accidents happen, we do reserve the right to charge for any cleaning or replacement costs.

Smoking/Vaping
In compliance with legislation, it is illegal to smoke anywhere within the premises or grounds of Tocumwal Chocolate School. We apply the same rules to vaping. Guests either found smoking/vaping within their rooms or remains of signs of smoking/vaping by leaning out of the windows will be asked to leave, with any accommodation monies already paid non-refundable. They will also be charged a fee of $350.00 to cover deep cleaning costs. We also reserve the right to charge for resetting the fire alarm, relocating guests, cleaning rooms and any other associated costs. For our guests’ convenience, there is a smoking/vaping area at the rear of the property. Guests are respectfully asked to remain in this area when smoking/vaping and that they carefully extinguish any cigarettes/cigars into the containers provided. Please do not dispose of butts and smoking paraphernalia in the Butler’s pantry bin.


Lagoon and recreational
You agree that Tocumwal Chocolate School, or its employees accept no liability for any personal injury or damage to any persons or property suffered during the period of your stay, including but not limited to any bush walking, or water activities including peddleboat, lagoon and recreational activities.

Use of Wi-Fi _
The provision of Wi-Fi services (excluding some restricted sites) is provided free of charge. However, we ask that due care and consideration is given to the amount and time taken downloading data and that all sites visited are of legal status only. Any downloads will be the sole legal responsibility of the operator. For safety purposes laptops should be turned off when left unattended.

Hot Take Away Food
It is important that rooms and furnishings remain clean and fresh for the benefit of all guests. Therefore, the consumption of hot take away food is not permitted in the bedrooms. However, you are welcome to use the dining room for such meals and we will be happy to provide cutlery and plates upon request. If we do discover evidence of hot take away food being eaten in the bedrooms, we will have no alternative but to charge you a deep cleanse charge.

Glamping

Equipment
You are responsible for any damage and loss caused to the equipment regardless of culpability, and therefore if the security deposit is insufficient to cover costs incurred to Tocumwal Chocolate School, you agree to pay, in full, all costs to rectify this.
No cooking or use of gas appliances of any kind should be used inside the tent.
Open flames are not allowed inside the tent.
Shoes must be taken off at the door to prevent mud damage on the rugs and bedding. Excessive mud that cannot be removed on bedding and furnishings will result in loss of security deposit.
No pets are allowed inside the tents, unless otherwise pre arranged.
Vomit, or spillage of alcohol, results in instant loss of the security deposit.
You must not store inside the tent any items which are likely to mark or tear the floor, or otherwise damage any part of the inside of the tents.
Once set up, the tent must not be moved or relocated from the original site. Only employees/agents of Tocumwal Chocolate School, may erect and take down the tents.
Please do not leave valuables unattended inside the tent. Tocumwal Chocolate School, will not be held liable for theft or damage of personal property.
You agree that Tocumwal Chocolate School, or its employees accept no liability for any personal injury or damage to any persons or property suffered during the period of your stay, including but not limited to any bush walking, farm tour or water activities (including river and recreational activities).
Use of campfires whilst glamping is at your own risk. Our bell tents are not fireproof so please keep campfires at a safe distance away from the tent and check regularly for fire restrictions. Do not leave campfires unattended and fully extinguish when going to bed.

You agree that Tocumwal Chocolate School, will not be held liable for any: Act of God including tempest, fire, flood, storm or natural disaster.
This contract will be governed by the laws of Australia.

Payment Policy
Payment is required at the time of booking to confirm your stay.

A $100 refundable security deposit per tent is required on arrival.
The security deposit covers damage, breakages or extra cleaning that may be required. The security deposit will be fully or partially reimbursed, pending deductions if applicable, within 7 days after booking end date. Deductions will be fully itemised.
Tocumwal Chocolate School, will request your bank details within 7 days after your booking so that we can return your security deposit (minus any deductions). If you do not supply us with your bank details within 4 months after your booking your security deposit will be donated to charity.

Payment Policy

On booking, you (guest) will be charged to your debit/credit card to secure your reservation. T
Please note that upon making a reservation and paying the non-refundable deposit, a legally binding contract exists between us. You will remain liable for the full amount of the cost of your booking, even if you are unable to take your holiday. Even where you have not paid in full at the time of cancellation, if you cancel outside of the cancellation terms, you will still be liable to pay the full balance due.
If for some reason you do need to cancel your booking, it is important that you tell us at the first opportunity so that we may attempt to re-let your room and minimise your loss.

In the event of an early departure, you will be liable for the full amount of the cost of your stay. In exceptional circumstances, this will be at the discretion of the owner.
We strongly recommend you purchase cancellation insurance to protect you against possible loss.
Payment of Accounts
We kindly ask that all balances are paid on arrival once you have inspected your room(s). Payment can be made in cash or by debit/credit card.